ISO 9001: 2015 Quality Management System

(Quality Management System)

In today's increasingly competitive environment, there are main goals that companies have to achieve. Among these, some goals come to the fore in terms of criticality. Meeting Customer Needs
  • Increasing Productivity by Reducing Costs

  • Launching New Products and Services

For companies, doing their best is no longer a sufficient solution to achieve these goals. The first thing required is that everyone knows what to do. ISO 9000 is a Quality Management System model that can be used to create a quality system that can achieve these goals. In addition, ISO 9000 Quality Management System is a flexible standard that can be applied to organizations operating in tourism, finance, insurance, health, and other service sectors as well as production organizations. The model lists a set of requirements for a basic management system based on common sense and provides valid tools to implement it. At the same time, it aims to reduce costs, improve the control of the management system, respond to customer expectations and increase efficiency in the entire organization.

ISO 9001: 2015 Quality Management System includes the basic principles of Total Quality Management. These principles are listed below.

  • Customer Orientation: Organizations are dependent on their customers, so they must understand the current and future needs of the customer, fulfill customer requirements and be willing to exceed customer expectations.

  • Leadership: Leaders provide unity of purpose and management of the organization. These should create and maintain the internal environment in which individuals are fully involved in achieving the goals of the organization.

  • Involvement of people: People at all levels are the core of an organization, and their full involvement ensures that their abilities are used for the benefit of the organization.

  • Process approach: The desired result is obtained more efficiently when activities and related resources are managed as a process.

  • System approach to management: Defining, understanding, and managing processes related to each other as a system contributes to the effectiveness and efficiency of the organization in achieving the goals.

  • Continuous improvement: Continuous improvement of the total performance of the organization should be the permanent goal of the organization.

  • The realistic approach to decision making: Effective decisions are based on data analysis and information.

  • Mutually beneficial supplier relationships: An organization and its suppliers are independent of each other, and the mutual benefit relationship reinforces the ability of both to create added value.


What is ISO?

It is the abbreviation of the International Organization for Standardization. It was founded in 1947 and is headquartered in Geneva, Switzerland. Its establishment purpose is to publish standards with worldwide validity and thus to contribute to the international circulation of products/services.

What is ISO 9000?
It is a set of standards published by ISO that guides the establishment and development of the quality management system in order to increase the customer satisfaction of organizations.

What is ISO 9001?
It is the standard that defines the conditions to be applied during the establishment of Quality Management Systems and is subject to the certification audit. It is the name of the issued document.

What is ISO 9001?
The ISO 9000 standard is reviewed by ISO every 5 years and re-published after making necessary revisions in line with the opinions of the practitioners and the needs. The 2015 figure is the version date (ISO 9001: 2015 version), indicating that this revision was made and published in 2015.

Benefits of ISO 9001: 2015

  • Increasing the market reputation of the business

  • Increasing the awareness of quality in employees

  • Increasing competitiveness by providing differentiation from competitors in marketing activities

  • To be able to benefit from the commercial advantages of obtaining an internationally valid quality certificate

  • Adopting a customer and process-oriented approach

  • Increasing customer satisfaction and customer loyalty

  • Reducing error rates, wastage, rework

  • Efficient input, production, and final controls

  • Understanding the systematic approach and process approach

  • Providing convenience in the selection, evaluation, and follow-up of suppliers

  • Facilitating the determination and distribution of internal authorities and responsibilities

  • Providing confidence to the companies and customers working together by proving that the enterprise is managed within the framework of a Quality Management System

  • Creating documentation (infrastructure) that will ensure the standardization of business activities

  • Establishing the infrastructure that will ensure that historical records are kept regularly

  • To be able to make situation analysis in line with data and statistical measurements and to use these analysis results in future decisions.

  • An important step towards institutionalization

ıso 9001:2015 quality management system